Understanding my bill

We have changed our bill design to help make it easier to understand. To further explore the various charges on your bill, watch this video.

Payment extension

Qualifying customers who need a few extra days to pay their bill can request an extension using one of the options below.

  • Call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu.
  • Request an extension through myEntergy.

Deferred payment arrangement

Qualifying customers that are experiencing financial hardship may be eligible to take up to four months to pay their current bill and/or unpaid balances. Request a Deferred Payment Arrangement using one of the options below.

  • Call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu.
  • Select Deferred Payment on the Entergy Mobile App.
  • Request a deferred payment arrangement through myEntergy.

Level billing

Level Billing averages your monthly Entergy bill over a rolling twelve-month period, so your bill is around the same amount each month. Choose one of the options below to enroll.  

  • Enroll in Level Billing through myEntergy.
  • Call 1-800-ENTERGY (1-800-368-3749) to speak with an agent about the program.

Reconnect fee quote

We can let you know exactly how much it will cost to reconnect residential service. Call 1-800-ENTERGY (1-800-368-3749).

Deposit requirements

Entergy customers start using electricity before paying for it, therefore customers requesting new service may be required to make a security deposit.

Bill payment assistance

When your income won’t stretch any further, help is available. See below for programs available to assist with your energy costs. 

The Power to Care

No one should have to choose between food, medicine or electricity. Sadly, many of our low-income customers, including older adults and people with disabilities, face these choices every day.

Through Entergy's The Power to Care program, we partner with local nonprofit agencies to provide emergency bill payment assistance to our customers who are 60 years of age or older or have disabilities – with an annual household income at or below 150% of the federal poverty level. To check your household income eligibility, visit here.

To find a local organization where you can apply for help, view here.

The LIHEAP program

The Low Income Home Energy Assistance Program or LIHEAP is a program that provides money to help individuals with energy bills and other energy-related expenses. LIHEAP is funded through the federal government and works with community action agencies to qualify customers and distribute the funds. For information on how to apply, click here. For a list of LIHEAP agencies, click here.

Other helpful programs

Free tax preparation

Entergy works alongside community partners to promote the Internal Revenue Service’s Volunteer Income Tax Assistance program. Our IRS-certified volunteers will help make sure you get the full refund you deserve. To find a free tax preparation site near you, visit entergy.com/freetaxhelp.

Weatherization assistance program

This federally-funded program run through community action agencies primarily focuses on helping elderly, disabled and low-income residents make their homes more energy efficient. After an energy audit of a qualified resident’s home, the program will pay for installation of the most cost-effective energy efficiency measures. For additional information, visit the Arkansas Department of Energy and Environmental Quality here. Use the following link to find a listing of agencies in your area.

Certified medical emergency

This program allows for electric service to be continued for up to thirty days for any qualifying customer whose disconnection would cause a medical emergency. To qualify for this benefit, the customer must provide a medical certificate from a physician. Call 1-800-ENTERGY (1-800-368-3749) to request a form for your doctor to fill out to be returned to Entergy.

Protections against extreme temperatures

  • Hot weather rule – Entergy will not disconnect registered elderly or handicapped customers when the temperature is projected to be 95 degrees or greater.
  • Cold weather rule – Entergy will not disconnect residential customers when the temperature is projected to be 32 degrees or lower.

Sales tax exemption – Registered customers with an annual household income of less than $12,000 are exempted from the sales tax on the first 500 kWh each month. To qualify, a customer will need to fill out a registration form and mail it to:

Customer Relations-Arkansas
P.O. Box 551
Little Rock, AR 72203.

Click here for the form.

The form is also available at a local Arkansas Revenue Office or by request to our Customer Service Center at 1-800-ENTERGY (1-800-368-3749).

Landlord/Tenant agreement – This option is for the protection of customers whose electric service is included with their rental payment. The agreement protects the tenant from disconnection because of the landlord's actions.

Low/Level use rate – This residential reduced rate schedule is for customers who use electric service for only basic, essential services. Basic service is defined as annual electricity consumption of no more than 6000 kwh or an average of 500 kwh per month. The other restriction is that the customer's maximum summer consumption is not more than 1.2 times their maximum winter month's consumption. Call 1-800-ENTERGY (1-800-368-3749) to apply.

Life support identity program – We recognize that loss of electric service can be especially difficult for customers with certain medical problems. If a customer or a permanent resident in a customer’s home is on life-sustaining, electrically operated equipment, or needs life-sustaining medical treatment that requires electricity, please call us at 1-800-ENTERGY (1-800-368-3749).

You may be eligible for special payment arrangements based on the receipt of a statement from your physician or health care provider. 

We advise all customers that use medical equipment in their homes to have an emergency plan in case of an electric power outage. Entergy cannot guarantee uninterrupted power for any customer nor can we guarantee any priority in restoration of power for any customer.  Our goal is to restore service to all customers as quickly and as safely as possible.

Protected customer This program is available to residential customers age 65 or older and customers with severe mental or physical impairments that substantially limit their ability to manage their energy costs. For qualified customers registered with this status, Entergy will attempt to make personal contact and explain payment and assistance options in an attempt to avoid service disconnection.

Qualified customers can register by filling out the registration form and mailing it to:

Entergy Arkansas, LLC
Credit and Collections 
5741 Highway 80 E
Pearl, MS  39208

Click here for the form.

The form is also available by request through our Customer Service Center at 1-800-ENTERGY (1-800-368-3749).