• Residential Customer Service - Monday through Friday 7:00 am to 7:00 pm
  • Business Customer Service - Monday through Friday 8:00 am to 5:00 pm
  • Report an outage or emergency - Representatives are available 24 hours a day, 7 days a week.
  • Self-service options are available 24 X 7 through our automated system.

 

1-800-ENTERGY (1-800-368-3749)
       
Menu Options: "Press" "Say" Self-service options provided 24 X 7 by our automated phone system:
       
Para Espanol, marque 9 9 N/A • Self-serve in Spanish. Touch tone only.
       
If this is a life-threatening emergency, like a wire down, pole on fire or gas leak, say 'emergency' or press star * Emergency • To report an electrical emergency
• To report an electrical emergency
       
To get started, tell me any phone number on your account, or your social security number or tax ID.  You can also say "use my account number" or "I'm a new customer" Numbers Phone number, social security number, tax ID or account number. You can also say new customer. • Use your phone number, social security number, tax ID or account number to locate your account.
• If a new customer, you may say it now and get routed to the next available agent.
• Say 'I don’t know it' if you don’t have any of the information, routes to the main menu.
       
Power Outage 1 Outage • Report an outage
• Get power outage status
• Set or change outage alert preference
• A set of questions will be asked. If it is identified as an emergency instead of an outage, the customer will be transferred to the emergency queue.
       
Balance and Billing 2 Balance and Billing • Get current balance, last payment information and past due amount
• Get additional balance details
• Make a payment by phone
• Learn about payment programs
• Get more time to pay
       
Make a Payment 3 Make a Payment • Process a payment by phone (Bill Matrix)
• Quick Pay Center code and account number provided
       
Start or Stop Service 4 Start, Stop or Transfer Service • Start services
• Stop services
• Transfer services
       
Service Request Status 5 Service Request  • Get the status of your service request
       
Permit Status 6 Permit Status • Get the status of your permit
       
Something Else 7 Something Else • Get to an additional menu where you can choose from the following:
* Help with my online account
* Start new construction
* Learn about Entergy products 
* If a street light or security light is out, say "lighting issues."*
You can also say "previous menu."
       
1-800-9OUTAGE (1-800-968-8243)
       
Report an Outage or Emergency - Representatives are available 24 X 7
       
Menu Options: "Press" "Say" Self-service options provided 24 X 7 by our automated phone system:
       
I'm showing there is a power outage in your area. Is that why you are calling today?  1 or 2 Yes or No • Get power outage status
• After hearing the power outage status, the customer has the option to report an outage again. 
       
I don’t see any current outages in your area. Would you like to report one? 1 or 2 Yes or No • Report a power outage
       
First, Have you checked your breakers? 1 or 2 Yes or No • Identify if the breakers have been checked before proceeding with reporting the outage. 
       
Alright, to help us resolve your problem faster, please say: 'All of my lights are out, some of my lights are out, dimming lights or blinking lights' 1, 2, 3 or 4 All of my lights, some of my lights, dimming lights, blinking lights • If all of the lights are out, you may continue to report the power outage.
• If some of the lights are out, dimming lights or blinking lights, the customer is transferred to a representative in the emergency queue for further assistance.
       
Have you seen any of these in your neighborhood? You can say, wires down, broken poles or none of these. 1, 2 or 3 Wires down, broken poles or none of these •Help Entergy identify if there are any wires down or broken poles. If none of these, continue reporting the outage. 
       
If we need to call you during the outage, what number should we reach you at?  Phone number Phone number • Customers can enter a phone number in case Entergy needs to reach out during the outage.
• The phone number provided can also be set to receive notifications about the outage by saying 'Sign up for alerts.'