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Entergy Arkansas, Inc.
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Contact Us by Phone

  • Residential Customer Service - Monday through Friday 7:00 am to 7:00 pm
  • Business Customer Service - Monday through Friday 8:00 am to 5:00 pm
  • Report an outage or emergency - Representatives are available 24 hours a day, 7 days a week.
  • Self-service options are available 24 X 7 through our automated system.

NOTE: To contact us by phone you will need the telephone number or account number that is listed on your Entergy account. Your account number can be found on your Entergy bill.

1-800-ENTERGY (1-800-368-3749)

Menu Options:

Option

Self-service options provided 24 X 7 by our automated phone system:

If you're calling about a power outage, downed wire, streetlight or  any other power related problem ...

1
  • Report power outage
  • Get power outage status
  • Set or change outage alert preference

To report a gas leak, gas odor, or any other gas problem ...

2
  • None, will transfer to an agent

For account information and other billing and payment matters ...

3
  • Get current balance, last payment information and past due amount
  • Make a payment by phone (Quick Pay Center code and account number provided)
  • Request more time to pay your bill

To start, stop or move service, or for new construction ...

4
  • Check the status of a service request including permit or inspection requirements

For all other matters...

5
  • None, will transfer to an agent

1-800-9OUTAGE (1-800-968-8243)

  • Report an outage or emergency - Representatives are available 24 X 7

Menu Options:

Option

Self-service options provided 24 X 7 by our automated phone system:

To report a power outage or partial loss of power...

1
  • Report power outage

If you've already reported your outage and want an update ...

2
  • Get power outage status

To report a gas leak, gas odor or any other gas problem...

3
  • None, will transfer to an agent

To report a street light or security light out...

4
  • None, will transfer to an agent

To report a downed wire, dim or flickering lights or any other power problem...

5
  • None, will transfer to an agent

To set up or change your outage alert preference...

6
  • Set or change outage alert preference