Meter Reader Safety
We strive to provide you with an accurate and timely utility bill. Accuracy
begins with safely reading your meter every month.
We contract with other companies to read your meter. Meter readers are easily
identified by the uniform shirt and badge they wear, and the Entergy logo on
their company vehicles.
We provide a bill for the actual amount of electricity and/or natural gas you
use. When readers cannot read your meter, we must estimate your usage for that
month. But we cannot estimate your usage indefinitely.
You can help us provide reliable utility service. Take a few minutes to look
at the area around your meter and assure that the meter readers have safe and
unobstructed access. Following the guidelines below will help.
Locate your meter.
Determine if there is a safe and direct path to your meter that is free of
obstructions such as debris, overgrown trees or bushes.
Ensure that there are no holes or objects in the path to the meter that may
cause the reader to trip, slip or fall.
Take extra precaution to secure your dog to ensure that it cannot break loose
and bite the reader.
Following these guidelines will help the meter reader work safely while on
your property and give us the opportunity to provide you with a timely and
If you believe you are unable to provide safe access to your meter every
month, please contact us toll-free at 1-800-ENTERGY, or 1-800-368-3749, so we
can work together to resolve the issue.
Dog Bite Prevention
Meter readers must feel comfortable and
safe before entering your property. Experience shows that dogs may behave more
aggressively when their owners are nearby. For their safety, we require meter
readers to remain outside of your property until your dog is properly secured.
If a dog approaches, readers may protect themselves by using dog spray or
other deterrent devices, if they fear the dog is about to bite.
Contact Information if You Acquire a New Dog
We know you love
your pets. If you acquire a new dog that you believe could pose a threat to
meter readers, please contact us at 1-800-ENTERGY, or 1-800-368-3749, to
determine a safe method to read your meter each month.