Frequently Asked Questions
How do I send text messages?
Each cellphone works slightly differently.
Check the instructions that came with your cellphone to determine how to send
text messages from your device. In general, you may follow these directions for
sending a text message to use the text commands.
Start a new text message in your cellphone or
1. Enter the text-to number 368374, then press "OK" or enter.
2. Next, enter "bal" (without quotes), or any other eligible text command.
3. Press "send". You'll receive a reply and/or other instructions.
4. Click here for a demo that shows how the messages look on a basic cellphone.
What other commands can I text to myACCOUNT from my registered phone?
- Assign a nickname (e.g., "home") to your
account: Text "nick home" (without quotes) to 368374.
- Find the status of an outage at your
premises: Text "stat" (without quotes) to 368374.
- See information about new services and the
latest updates to myACCOUNT: Text "info" (without quotes) to 368374.
- Get a list of commands: Text "help" (without
quotes) to 368374.
- If you have more than one registered
account, you can choose which will receive the command.
Click here for a complete list of text commands and common errors.
How can I discontinue the text messages?
To stop receiving outage and alert text messages permanently, text "cancel" to
368374. Your cellphone number will be permanently unregistered from the texting
service and you will receive no further text messages.
To temporarily pause text messages (for example, while sleeping), text "pause"
to 368374. Text messages from the service will be discontinued until you
re-start them by texting "resume" to 368374.
How can I get help with myACCOUNT?
To obtain help, you may:
- Text "help" to 368374 for a list of available texting commands and their
- Click here for
a detailed description of this service.
- Use our online form to send us your specific question. (Do not send confidential information like
passwords or account numbers.)
- Call us at 1-800-ENTERGY (1-800-368-3749).
How much does it cost?
myACCOUNT is offered at no charge by
Entergy Arkansas, Inc. However, message and data rates may apply. Your cellphone provider may bill you for text messages
received and sent with this service. Entergy Arkansas is
not responsible for these charges. Before using myACCOUNT, check with
your cellphone service provider for text message costs and plans.
Can Entergy Arkansas guarantee delivery of text messages?
Entergy Arkansas cannot guarantee delivery of text messages. Your cellphone
wireless carrier is responsible for transmitting text messages. Text message
delivery may be limited by your cellphone plan or your provider's wireless
Your cellphone must be "on" to receive text
messages in a timely manner. From time to time, myACCOUNT may be
unavailable and text messages cannot be sent by us. This could result in
undelivered or untimely text messages.
What if my cellphone number changes?
You must keep your cellphone number up-to-date
in myACCOUNT. If your cellphone number changes, or if your
Entergy Arkansas electric account number
changes, register your new cellphone number to your electric account.
What happens during widespread outage
myACCOUNT is intended for use during
normal weather and operating conditions. During times of widespread outages or
emergency situations (e.g., hurricanes, ice storms), Entergy Arkansas focuses resources on power recovery. In such
situations, myACCOUNT messages may be regional in nature or delayed,
or both. In times of weather disasters (e.g., hurricanes, ice storms, etc.),
outage and transaction text messages may not be deliverable.
Will the text message guarantee that my
house has power?
A message that power is restored to your area
does not guarantee your house/business has power. Restoration times are
estimates only. We cannot restore power to structures that are not capable of
receiving service due to damage or other causes.
Which carriers do we support?
Click here for the list.