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Frequently Asked Questions

How do I send text messages?

Each cellphone works slightly differently. Check the instructions that came with your cellphone to determine how to send text messages from your device. In general, you may follow these directions for sending a text message to use the text commands.

Start a new text message in your cellphone or PDA.
1. Enter the text-to number 368374, then press "OK" or enter.
2. Next, enter "bal" (without quotes), or any other eligible text command.
3. Press "send". You'll receive a reply and/or other instructions.
4. Click here for a demo that shows how the messages look on a basic cellphone.

What other commands can I text to myACCOUNT from my registered phone?
You can:

  • Assign a nickname (e.g., "home") to your account: Text "nick home" (without quotes) to 368374.
  • Find the status of an outage at your premises: Text "stat" (without quotes) to 368374.
  • See information about new services and the latest updates to myACCOUNT: Text "info" (without quotes) to 368374.
  • Get a list of commands: Text "help" (without quotes) to 368374.
  • If you have more than one registered account, you can choose which will receive the command.

Click here for a complete list of text commands and common errors.

How can I discontinue the text messages?

To stop receiving outage and alert text messages permanently, text "cancel" to 368374. Your cellphone number will be permanently unregistered from the texting service and you will receive no further text messages.

To temporarily pause text messages (for example, while sleeping), text "pause" to 368374. Text messages from the service will be discontinued until you re-start them by texting "resume" to 368374.

How can I get help with myACCOUNT?

To obtain help, you may:

  • Text "help" to 368374 for a list of available texting commands and their functions.
  • Click here for a detailed description of this service.
  • Use our online form to send us your specific question. (Do not send confidential information like passwords or account numbers.)
  • Call us at 1-800-ENTERGY (1-800-368-3749).

How much does it cost?

myACCOUNT is offered at no charge by Entergy Arkansas, Inc. However, message and data rates may apply. Your cellphone provider may bill you for text messages received and sent with this service. Entergy Arkansas is not responsible for these charges. Before using myACCOUNT, check with your cellphone service provider for text message costs and plans.

Can Entergy Arkansas guarantee delivery of text messages?

Entergy Arkansas cannot guarantee delivery of text messages. Your cellphone wireless carrier is responsible for transmitting text messages. Text message delivery may be limited by your cellphone plan or your provider's wireless coverage area.

Your cellphone must be "on" to receive text messages in a timely manner. From time to time, myACCOUNT may be unavailable and text messages cannot be sent by us. This could result in undelivered or untimely text messages.

What if my cellphone number changes?

You must keep your cellphone number up-to-date in myACCOUNT. If your cellphone number changes, or if your Entergy Arkansas electric account number changes, register your new cellphone number to your electric account.

What happens during widespread outage situations?

myACCOUNT is intended for use during normal weather and operating conditions. During times of widespread outages or emergency situations (e.g., hurricanes, ice storms), Entergy Arkansas focuses resources on power recovery. In such situations, myACCOUNT messages may be regional in nature or delayed, or both. In times of weather disasters (e.g., hurricanes, ice storms, etc.), outage and transaction text messages may not be deliverable.

Will the text message guarantee that my house has power?

A message that power is restored to your area does not guarantee your house/business has power. Restoration times are estimates only. We cannot restore power to structures that are not capable of receiving service due to damage or other causes.

Which carriers do we support?

Click here for the list.