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December 21, 2012
For Immediate Release
Contact:
David Lewis
Entergy
DLEWIS1@entergy.com
Entergy Arkansas Restoring Power Following Severe Windstorm

470 additional workers brought in to help

LITTLE ROCK, Ark. – Work crews have restored power to about 33,000 Entergy Arkansas customers following a wind storm that caused nearly 43,000 outages statewide Thursday. High winds blew limbs and trees onto power lines, resulting in about 150 broken utility poles. As of 1 p.m., 9,300 customers remain without power.

A concentrated effort is underway to repair the damage. Entergy Arkansas linemen’s vacations have been cancelled, and 470 additional workers are supplementing the Entergy Arkansas workforce. Entergy expects to get the majority of the remaining outages repaired by Friday evening. Some outages will carry over into Saturday, with a handful of especially difficult cases taking as long as Sunday.

“We appreciate our customers’ patience as we work to repair the extensive damage caused by this unusual wind storm,” said Oscar Washington, director of customer service for Entergy Arkansas. “We understand it’s cold, and it’s the holidays. We are dedicating all available resources to safely getting everyone’s power restored as quickly as possible.”

Damage was concentrated in central and southwest Arkansas. Hardest-hit areas include, in this order: Little Rock, Hot Springs, El Dorado, Arkadelphia, Stephens, Gurdon, Russellville, Magnolia, Malvern, Conway, Truman, Fordyce and Pine Bluff.

Customers should report downed or dangling power lines, poles or other damaged equipment to 1-800-9OUTAGE (1-800-968-8243). Customers should not walk in standing water or venture into areas of debris since power lines that could still be energized and dangerous may not be visible.

Online services are available to customers through “Entergy Storm Center,” “myAccount” and “View Outages.” Through myAccount, customers can sign up to send and receive text information about power outages through their cellphones. Customers can also receive alerts about outages at their homes and businesses. To use the service, customers must register a cellphone number to their Entergy account. Registration is simple. From any text-capable cell phone, send the message REG to 368374. The system will respond and ask for an Entergy account number and ZIP code.

Entergy Arkansas provides electricity to approximately 700,000 customers in 63 counties. Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including more than 10,000 megawatts of nuclear power, making it one of the nation’s leading nuclear generators. Entergy delivers electricity to 2.8 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of more than $11 billion and approximately 15,000 employees.

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